RETURN AND BUY-BACK OF PRODUCTS

Principle of Products return and buy-back

Company accepts return of Products made by IRs (even in the case of termination of the Agreement) and Customers in accordance with Company policies provided that:

1. Products within sell-buy date;
2. Products with intact package, stamps, or under Products warranty if Products is defective due to production;
3. The request is made within 45 days of receiving Products; and
4. The request must be attached with purchase invoice.

Whenever having request to Company on return, buy-back Products within validity period, IR may:

1. Change equivalent Products;
2. Debit all amount of money to buy other Products, noting that the amount of debit equivalent to initial purchase price deducting 10% of administration and shipping fees and other fees as applicable (“Administration Fee”); or
3. Company refund all amount of money in cash or transfer, noting that the refund is equivalent to original purchase price deducting 10% of Administration Fee.

Note:

1. IR is required to present a VAT invoice for above cases.
2. Company will deduct commissions, bonuses and other economic benefits (if any) of the IR making the request of Products return and of his/her Upline IRs arising from the purchase of such returned Products.
3. Company will not deduct 10% of Administration Fee for defective Products needed warranty.

According to Customer Receipts, Customer is entitled to directly complain to Company about quality of Products, or request Company to change, buy-back, or warrant Products within validity period. Customer may:

1. Change equivalent Products; or
2. Company refund all amount of money in cash or transfer, noting that the refund is equivalent to original purchase price deducting 10% of Administration Fee.
3. Company is responsible for contacting IR who sells Products to Customer and deducts commission, bonus and other economic benefits (if any) received by the IR and Upline IRs from Customers’ purchase of Products.

Procedure to return, buy-back Products
Time to change, buy-back Products: From 01 to 25 monthly (except Sunday, holidays); and from 9:00 AM to 6:00 PM daily.
Place of return, buy-back Products: at Company’s office.

Conditions and how to change, buy-back Products
1. Change of Products:
IR/Customer when requires to change Products to provide to Company:
a. Valid Membership card (in case of IR);
b. VAT invoices, attached with receipt of goods no more than 45 days to the date of submission of request for change of Products;
c. Faulty Products manufactured in accordance with Products warranty policy;
d. Products return form that has been fully filled in.

Upon receipt of request from IR/Customer, if Products is identified as defective due to production, it in sell-buy date and under the Products Warranty policy, Company will proceed to change equivalent Products for IR/Customer.

2. Buy back the Products as required by IR/Customer or in case of termination of the Agreement:
IR/Customer who requires Company to purchase Products or in the event of termination of the Agreement should provide to Company:
a. Valid membership card (in case of IR);
b. VAT invoices, attached with by receipt of goods no more than 45 days to the date of submission of request for Products buy-back;
c. Products required to be bought back by Company;
d. Products return form that has been fully filled in.

Upon receipt of request from IR/Customer, if Products meets specified conditions, Company will buy back the Products.

Products buy-back process:

1. From the date of receiving of Products buy-back request in person or mail of IR, within 20 days from the date of receiving Products, attached receipt of goods and purchase invoice, Company will check Products and consider conditions on principles on returning Products and notify IR of acceptance of return, or the reason for refusing return, buy-back. By agreeing to buy-back Products, Company and IR agree on number of returned Products and amount of money paid by Company to IR.
2. Within 10 days of the date the two parties agree on number of returned Products and refunded money, Company will make payment to IR or debit the full amount for IR to purchase other Products (as required by IR)”.

Delivery of Products

1. Company will deliver Products ordered by IR to the address that IR gave Company for delivery at the time IR made IR’s order.
2. Delivery will be made as soon as possible after IR’s order is accepted, and in any event within 30 days of IR’s order or payment. Delivery will be by way of courier or other similar services.
3. In the event that the first attempt at delivery fails for whatsoever reason, a maximum of 2 further attempts to deliver/contact IR will be made within a period of 10 days after the first attempt. If for any reason whatsoever, the attempts to deliver/contact IR remains unsuccessful, IR’s Products will be classed as undeliverable.
4. Once IR’s Products is being classed as undeliverable and returned to Company, IR will need to bear all return shipment charges as well as any reshipment charges for any other reshipment attempts.
5. In the event that IR cannot be contacted within 90 days of the first delivery attempt or the Products remains undeliverable as defined in clause 3.4.3 above, in either case IR is deemed to have abandoned the Products and it will be disposed of at Company’s sole discretion and Company shall have no liability to IR whatsoever nor refund any money to IR by way of compensation.
6. IR will become the owner of Products, ordered by IR when Products has been delivered to IR. Once Products have been delivered to IR, they will be held at IR’s own risk and Company will not be liable for their loss or destruction.

In the event of Products IR ordered remains unavailable, Company will, at Company sole discretion, provide IR with substitute Products of equivalent quality and prices. If IR does not agree to accept the substitute Products, IR may return them to Company contact address. Any cost of returning any such substitute Products shall be borne by IR.